In Part 2, host Rich Silberberg once again welcomes Jeff Zaino, Vice President of the American Arbitration Association’s Commercial Division, and Virginia Corvey, Director of Operations at JAMS, to dive deeper into user feedback regarding arbitrator performance and its impact upon best practices in commercial arbitration. Building on the discussion in Part 1, this episode explores user feedback about arbitrators’ handling of specific case management issues and lessons learned, …
Archives for September 2025
Ep. 7 More of This, Less of That: What Arbitration Users Really Think About Arbitrator Performance
In this episode of CCA Arbitration Talk, host Rich Silberberg sits down with Jeff Zaino, Vice President of the American Arbitration Association’s Commercial Division, and Virginia Corvey, Director of Operations at JAMS, for a candid conversation about what arbitration users truly value—and what they don’t—regarding arbitrator performance. Drawing on decades of experience and direct client feedback, Jeff and Virginia share insights on: Whether you’re an arbitrator, advocate, or …